Privacy Policy

This Privacy Policy helps you understand how Noco Self Storage stores, uses, and shares your Personal Information when you visit our website, rent a storage unit, or otherwise engage with us online or offline (collectively our "Services").

By visiting our website or using any of our Services, you agree your Personal Information, as defined below, will be handled as described in this Policy.

1. What Personal Information We Collect

We collect information that identifies, describes, or is reasonably capable of being associated with you ("Personal Information"). Personal Information does not include information that is publicly available, as defined by applicable laws, de-identified, or aggregate. We collect the following categories of Personal information:

  • Identifiers. We collect your name, phone number, driver’s license or ID number, military identification number, email address, phone number, mailing address, unit number, and access codes when you register for or use our Services.
  • Customer Records and Account Details. If you rent a storage unit from us, we collect certain information as part of your rental agreement, such as a signed rental agreement, insurance coverage information, and gate codes.  To process billing, we track amounts due, your bank or payment card information, past due amounts, and other relevant transaction data.
  • Characteristics of Protected Classifications. Sometimes, we may collect your birth date, age, gender, or military status.
  • Message Contents. When we communicate with you, we may collect contents of text messages, email, phone calls, or audio messages, which may identify you. 
  • Audio, Visual, or Similar Information. If you visit our properties, we may collect video surveillance and other security and access information.
  • Inferences and Preferences. We may collect information about the types of Services you use, home city, communications preferences, and other inferences drawn from your activity to improve and customize our Services.
  • Sensitive Personal Information. We collect Sensitive Personal Information, such as account log-in information.

2. Sources of Personal Information

We generally collect Personal Information identified above from the following categories of sources:

  • Directly from you, such as when you visit our property, sign up to rent one of our storage units or otherwise use our Services, or communicate with us by email, phone, our website chat feature, or any other means
  • Automatically, when you visit our website or property or use our Services. This includes our security surveillance on our property and, on our website, our use of cookies and other online tracking technologies.
  • From service providers and other third parties, pursuant to our agreements with these parties.

 

3. How We Use Your Information

We use the Personal Information we collect for the following business and commercial purposes.

  • Operate our Business and Provide You Services. The main reason we use your Personal Information is to provide you with the Services you request, manage our facilities, maintain your account, process billing and payment, and otherwise run day-to-day operations.
  • Communicating with You. We use your Personal Information to communicate with you about our services, your account, and if you contact us with a question or concern.
  • Marketing and Advertising. We use the Personal Information we collect for marketing or advertising purposes.  We may use your Personal Information to personalize our offerings and advertisements to you. For example, we might send you promotional messages about products, services, programs, or events that may be of interest to you.
  • Use of Sensitive Personal Information. Our collection, use, and disclosure of sensitive personal information is limited to what is reasonable and proportionate to provide you our Services, including complying with our legal, regulatory, and reporting obligations.

4. Who We Disclose Your Information To

We may disclose your Personal Information for the following purposes:

  • Related to Business Transfers: We may disclose or transfer information, including Personal Information, as part of any merger, sale, and transfer of our assets, acquisition or restructuring of all or part of our business, bankruptcy, or similar event, including related to due diligence conducted prior to such event, where permitted by law.
  • Marketing and Advertising. We use the Personal Information we collect for marketing or advertising purposes. For example, we might send you promotional messages about products, services, programs, or events that may be of interest to you. We may also use the insights we gain about how you use our Services to improve the effectiveness of our marketing campaigns and ability to attract new customers.
  • Use of Sensitive Personal Information. Our collection, use, and disclosure of sensitive personal information is limited to what is reasonable and proportionate to provide you our Services, including complying with our legal, regulatory, and reporting obligations.

We may disclose Personal Information to the following categories of recipients:

  • Service Providers. We may disclose Personal Information to our service providers who perform services on our behalf. Our service providers are required to take appropriate security measures to protect your Personal Information in line with our policies and are not permitted to use Personal Information for their own purposes.
  • Government Entities, Agencies, and Others as Required by Law. To comply with our legal obligations and where otherwise required by law, we generally disclose the following categories of Personal Information to applicable regulatory and government entities: identifiers; customer records and account details; commercial information; characteristics of protected classifications, e.g. military status; message contents; audio, visual, or similar information; and internet and network activity information.
  • Third Party Advertising. As part of our advertising and marketing efforts, we may disclose the following categories of Personal Information with third party advertising companies, marketing companies, social media platforms, and analytics partners for targeted advertising, marketing, and campaign management purposes: identifiers, internet and network activity information, and other information about how you interact with our websites or mobile applications.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services. 

5. Cookies and Other Tracking Technologies

We, and our third-party service providers, use cookies, pixels, and other tracking mechanisms (collectively, “Cookies”) to track information about your use of our website or Services.

Cookies. Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our website and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our website. There are two types of cookies: session and persistent cookies.

  • Session Cookies. Session cookies exist only during an online session. They disappear from your device when you close your browser or turn off your device. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into your account with us. This allows us to process your online transactions and requests and verify your identity after you have logged in, as you move through our website and Services.
  • Persistent Cookies. Persistent cookies remain on your device after you have closed your browser or turned off your device. We use persistent cookies to track aggregate and statistical information about user activity.

Clear GIFs, Pixel Tags, and other Technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web and app pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our website to, among other things, track the activities of Site visitors and app users, help us manage content, and compile statistics about Site usage. We and our third-party service providers also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.

Third-Party Analytics. We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site, and to the extent permitted, our Apps. We also may use other analytic means to evaluate our website. We use these tools to help us improve our Site’s and Apps’ performance and user experiences. These entities may use cookies and other tracking technologies, such as web beacons, to perform their services. To learn more about Google’s privacy practices, please review the Google Privacy Policy at https://www.google.com/policies/privacy/partners/. You can also download the Google Analytics Opt-out Browser Add-on to prevent their data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

6. Information Regarding Children

Our website and Services are intended for users who are 18 years or older and we do not knowingly collect information from children under 18 years old. If we become aware that we have collected information from a child under 18 years old, we will delete such information from our records. If you are a parent or legal guardian and believe your child has given us information and you did not provide consent, please contact us at 800.611.2882.

7. Your Rights and Choices

7.1 Review or Update Your Information

If you are a current or former customer, you can access, update, or correct your Personal Information at any time by logging into your account, or contacting us.

7.2 Unsubscribe or Opt-Out of Certain Communications

We may contact you via email, phone, or text message with important information about your account and promotional opportunities. You may contact us to update your communication preferences. Please note that we may still need to contact you with important information about your account or payments due, and you cannot opt-out of these account administration communications.

7.3 Colorado, Connecticut, Oregon, Texas, Utah and Virginia

Residents of other U.S. states, including Colorado, Connecticut, Oregon, Texas, Utah, and Virginia, may also have rights under applicable privacy laws, subject to certain limitations, which may include:

  • Access. To confirm whether we are processing your Personal Information and to obtain a copy of your Personal Information in a portable and, to the extent technically feasible, readily usable format.
  • Deletion. To delete your Personal Information provided to or obtained by us.
  • Correction. The right to correct inaccuracies in your Personal Information, taking into account the nature and purposes of the processing of the Personal Information.
  • Opt-Out. To opt out of certain types of processing, including:
    • To opt out of the “sale” of your Personal Information;
    • To opt out of targeted advertising by us; and
    • To opt out of any automated processing of Personal Information for purposes of making decisions that produce legal or similarly significant effects.

How to Exercise Your Privacy Rights

To submit a request to exercise these rights you may use one of the following three methods:

  • Mail: Noco Self Storage, Attention: Manager/Owner, 212 John Deere Drive, Fort Collins, CO, 80525
  • Telephone: 970.305.3233

For all requests, please clearly state that the request is related to “Your [State] Privacy Rights,” indicate which type of request you are making. Please provide us with the following information: (1) first and last name; (2) email address; and (3) zip code. We will take steps to verify your request by matching the information provided by you with the information we have in our records. If we are unable to adequately verify a request, we will notify the requestor.

We may deny your request if (1) we are not reasonably capable of associating your request with the Personal Information or it would be unreasonably burdensome for us to associate your request with the Personal Information; (2) we do not use the Personal Information to recognize or respond to you specifically or associate the Personal Information with other Personal Information about you; and (3) we do not sell the Personal Information to any third party or otherwise voluntarily disclose the Personal Information to any third party other than a processor, except as otherwise permitted under applicable law.

If we decline to take action regarding your request, you may have the right to appeal. We will notify you providing our reasons and instructions for how you can appeal the decision. If the appeal is denied, we will provide a way for you contact your state’s Attorney General to submit a complaint.

Designating an Authorized Agent

You may designate someone to submit requests and act on your behalf (an "Authorized Agent"). To do so, you must provide us with written permission to allow your Authorized Agent to act on your behalf.

Retention of Personal Information

We retain your Personal Information for as long as needed, or permitted, based on the reason we obtained it (consistent with applicable law). When deciding how long to keep your Personal Information, we consider whether we are subject to any legal obligations (e.g., any laws that require us to keep records for a certain period of time before we can delete them) or whether we have taken any legal positions that require data retention (e.g., issued any legal holds or otherwise need to preserve data). From time to time, we may also deidentify your Personal Information, retain it, and use it for a business purpose in compliance with CCPA.

8. Legal Disclaimer

Nothing in this Privacy Policy restricts Noco Self Storage’s ability to:

  • Comply with federal, state, or local laws;
  • Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities;
  • Cooperate with law enforcement agencies concerning conduct or activity that the business, service provider, or third party reasonably and in good faith believes may violate federal, state, or local law;
  • Exercise or defend legal claims;
  • Detect security incidents and protect against fraudulent or illegal activity and prosecute those responsible for such activity; or
  • Transfer Personal Information as part of a merger or acquisition, dissolution of Noco Self Storage, or in the event of bankruptcy or any other transaction in which a third party assumes control of all or part of Noco Self Storage.

9. External Links

When you use this website, you may find links to other websites that we don’t own or control. We are not responsible for the content or any other aspect of these third-party sites, including their collection of your Personal Information. You should review their terms and conditions and privacy policies before proceeding to that site.

10. Updates to this Privacy Policy

This Privacy Policy is reviewed and updated regularly. If we change this Policy, we will post the updated Privacy Policy here, and those changes will go into effect on the “last updated” date shown above. We will take your continued use of our Services to mean you accept the terms of the updated Policy. We will not retroactively use or share your Personal Information for materially different purposes without first taking reasonable steps to provide you notice.

11. Questions and Contact Us

If you have a questions about this Policy or our privacy practices, you may contact us or call us at 970.305.3233.